Refund policy

We want you to love your purchase, but if something isn’t right, we’re here to help.

Returns:
If you’re not completely satisfied with your order, you can return it within 30 days of receipt. The item must be unused and in its original condition.

Refunds:
Once we receive your return, we’ll issue a refund to your original payment method. Please note, shipping fees are non-refundable.

How to Return:

  1. Contact us at info@wordsonthego.com to initiate a return.
  2. We’ll provide instructions for sending your item back.
  3. Once we receive your return, we’ll process your refund.

Exchanges:
Currently, we don’t offer exchanges. If you’d like a different product, please return your original item and place a new order.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receiving your order, and we’ll make it right.

Thank you for shopping with Words on the Go! 💛