Customer Service
We’re here to help! Whether you have a question about your order, need assistance, or simply want to say hello, we’re always happy to hear from you.
📧 Email: wordsonthemove25@gmail.com
📞 Phone: +1 323 645 0501
We aim to respond within 1–2 business days.
Stay Connected
Follow us for daily inspiration, new products, and community stories.
📸 Instagram: @wordson.thego
Tag us using #CarryHopeWithUs — we’d love to feature your journey!
Frequently Asked Questions
How do I place an order?
Simply browse the store, add items to your cart, and checkout. You’ll receive an order confirmation email shortly after.
Can I modify or cancel my order?
Orders process quickly. Email us ASAP and we’ll try our best to help.
Do you offer gift wrapping?
Not at the moment, but our packaging is intentionally thoughtful and gift-ready.
For more answers, visit our FAQ page.
Order Tracking
Once your order ships, you will receive a tracking email. You can follow your package directly through the carrier’s website.
If you don’t receive tracking details, please:
- Check your spam or promotions folder
- Make sure you used the correct email at checkout
- Contact us if the email doesn’t arrive within 48 hours
Shipping & Returns
Shipping:
- Orders process within 1–3 business days
- Shipping rates are calculated at checkout based on your location
Returns & Refunds:
- Returns accepted within 30 days of delivery
- Items must be unused and in original condition
- Refund issued after we receive and inspect your return
For full details, visit our Shipping & Returns page.
Size Guide
Size details are listed under the Product Details section on each item’s page. Please review before purchasing to ensure the best fit.
Still unsure? Reach out — we’re happy to help!
Need more help? Email us at wordsonthemove25@gmail.com or call +1 323 645 0501.